Job Type:
Full Time
25 days ago
Work alongside a global brand in this customer facing role! Bring your expertise at the interface of company and customer!
  • Work with a Global FMCG Brand
  • Manage the entire order to cash process for a MAJOR client
  • Bonus structure & future promotion opportunities
Position Summary
As the Customer Facing Supply Chain Lead (CFSC), you are the interface between Supply Chain and the Customer’s Supply Chain. You are also responsible for maximizing service and enhancing day-to-day effectiveness of the Customer Facing Supply Chain team.
As a successful CFSC Lead, you also ensure the elimination of waste and inefficiencies in order processing; and ensure delivery of key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.

Key Responsibilities in this Role

Deliver Supply Chain Value Creation for the company and the Customer by:
  •  Understanding Customer Key Performance Indicators (KPIs), agree targets with the Customers, and regularly reporting performance of these targets.
  •  Understanding the Customer’s Supply Chain ensuring and its alignment with the Company Supply Chain
  •  Building Customer Trust
Drive the right Replenishment Cycle & Service strategy per customer by:
  •  Developing and driving replenishment strategies and plans, thus sustaining continuous performance of Sales objectives and other relevant business KPIs.
  •  Ensuring execution of Service plans for respective customers.
  •  Delivering key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.
Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer by:
  •  Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle.
  •  Solving root causes of failures throughout the Order to Cash (O2C) End-to-End (E2E) process with the customer
  •  Developing joint projects and activities to Close GAPs (Master data Alignment, Inventory, Replenishment, on shelf availability & Freshness, etc.)
  • Facilitating timely deliveries to customers and ensuring no outstanding payments through orders follow-up
Support performance excellence with the Customer by:
  •  Delivering supply chain excellence through the implementation of continuous improvement projects, routines & activities
What Will Make You Successful?
At least 5 years of relevant operational experience with 3 years in at least two of the following areas:
  • Customer Service
  • Customer Facing Supply Chain
  • Demand & Supply Planning
  • Distribution/ Materials Handling
  • Sales (especially key account management) / Marketing
  • Procurement
The ideal candidate will also possess:

Expert Level proficiency in Enterprise Resource Planning tools and Microsoft Office Excel (able to develop models).
O2C (Order to Cash) systems (SAP/EDI/BW) experience is a massive bonus!!


All CV’s submitted electronically will be responded to by e-mail
Confidential applications can be made to Jason Nottage (

Please Quote Reference: 890387
Please click the 'Apply Now' button

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