Work alongside a global brand in this customer facing role! Bring your expertise at the interface of company and customer!
Work with a Global FMCG Brand
Manage the entire order to cash process for a MAJOR client
Bonus structure & future promotion opportunities
As the Customer Facing Supply Chain Lead (CFSC), you are the interface between Supply Chain and the Customer’s Supply Chain. You are also responsible for maximizing service and enhancing day-to-day effectiveness of the Customer Facing Supply Chain team. As a successful CFSC Lead, you also ensure the elimination of waste and inefficiencies in order processing; and ensure delivery of key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.
Key Responsibilities in this Role
Deliver Supply Chain Value Creation for the company and the Customer by:
Understanding Customer Key Performance Indicators (KPIs), agree targets with the Customers, and regularly reporting performance of these targets.
Understanding the Customer’s Supply Chain ensuring and its alignment with the Company Supply Chain
Building Customer Trust
Drive the right Replenishment Cycle & Service strategy per customer by:
Developing and driving replenishment strategies and plans, thus sustaining continuous performance of Sales objectives and other relevant business KPIs.
Ensuring execution of Service plans for respective customers.
Delivering key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.
Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer by:
Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle.
Solving root causes of failures throughout the Order to Cash (O2C) End-to-End (E2E) process with the customer
Developing joint projects and activities to Close GAPs (Master data Alignment, Inventory, Replenishment, on shelf availability & Freshness, etc.)
Facilitating timely deliveries to customers and ensuring no outstanding payments through orders follow-up
Support performance excellence with the Customer by:
Delivering supply chain excellence through the implementation of continuous improvement projects, routines & activities
What Will Make You Successful?
At least 5 years of relevant operational experience with 3 years in at least two of the following areas:
Very approachable, great communication and really feels like they’re on the job search journey with you.
Karyn Murray, North American Export Market Manager, Sanford
I was helped every step along the journey to finding the perfect role. From feedback on my CV, to preparing for my interview, to open and frequent communication.
Ann Marie Gribble, Digital Communications Specialist, SeaLink NZ
Usually when a recruiter says they will be in contact if any opportunity presents itself, it fails to materialise. This was different, Richard saw a potential match and reached out. Great appreciated, and would recommend!
Tim Beste, Progressive Key Account Manager, Reckitt Benckiser
Fiona was incredibly supportive but also very present before, during and after my placement. It felt like she valued me as a client as much as she did the business client I was placed with. This is quite rare in my experience with recruitment agents and so I really appreciate the effort she went to.
Jean Butterfield, Senior CRM & Omnichannel Marketer, Ezibuy