I found Erica to be very professional yet totally approachable to deal with. She obviously has a natural affinity with dealing with people!! She was able to give me a very good insight as to the culture and type of company I was applying to work for and was very open and honest. She went out of her way to be available to me, even taking phone calls after work hours!! I would and have already being recommending Erica to friends and family looking for employment opportunities.